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Results That Last

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Donald Mitchell reviewed:

Results That Last: Hardwiring Behaviors That Will Take Your Company to the Top by Quint Studer
 
5.0 out of 5 stars Improved Leadership and Management Behaviors That Produce Greater Effectiveness, February 28, 2008
Results That Last is an excellent companion to the remarkable series of books that Robert S. Kaplan and David P. Norton about creating and implementing superior strategies (The Balanced Scorecard: Translating Strategy into Action, Alignment: Using the Balanced Scorecard to Create Corporate Synergies, Strategy Maps: Converting Intangible Assets into Tangible Outcomes, and The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment).

Researchers report that only about a third of all strategies are successfully implemented. Many couldn't be implemented because the concept was too difficult to do. Others fail because the management cannot bring the right actions to bear. For this latter group, Results That Last can be quite helpful.

Quint Studer has taken the research literature on best practices in motivation, satisfaction, improvement, coordination, communication, and implementation and spelled out a series of leadership and management processes that will help you apply those findings. Even someone who doesn't think of himself or herself as talented in leadership or management will get a lot more done with these methods. For most, it will be more valuable than an MBA degree.

I have two cautions about the book:

1) If your strategy is a mistaken one, you'll still flop.

2) Mr. Studer's experience seems to be mostly in hospitals and consulting. As such there's a lot of fine-grain application in other industries the book doesn't describe. You'll have to find that on your own. By referring to the source best practice studies, you'll fill in some of that gap.




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